Privacy Policy

At PACT SUPPLY LIMITED, a Hong Kong-based fashion e-retailer, we prioritize protecting your personal data. This policy outlines how we collect, use, store, and safeguard your information, adhering to Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) and international data protection standards.​

  1. What Personal Data Do We Collect?​

We collect information you provide directly, such as name, contact details (email, phone number, address), payment information, and size/preference data when you place orders or create an account. We also gather non-identifiable data (e.g., browsing history, device type) via website cookies to improve user experience.​

  1. Why Do We Collect Your Data?​

Your data is used to process orders (e.g., confirm purchases, arrange shipping), provide customer support, personalize product recommendations, send order updates, and inform you about promotions (with your consent). Non-identifiable data helps optimize our website and service efficiency.​

  1. Do We Share Your Data with Third Parties?​

We only share data with trusted third parties who assist our operations, such as payment processors (e.g., PayPal), shipping providers (e.g., Hong Kong Post), and IT service providers. These parties are contractually obligated to protect your data and only use it for authorized purposes.​

  1. How Do We Protect Your Data?​

We implement technical and organizational safeguards, including encryption for payment data, secure servers in Hong Kong, access controls (only authorized staff can access sensitive data), and regular security audits to prevent data breaches, loss, or misuse.​

  1. Cookies and Tracking Technologies​

Our website uses cookies to remember your login details, shopping cart items, and browsing preferences. You can disable non-essential cookies via your browser settings, but this may affect website functionality (e.g., saved cart items may be lost).

  1. Your Rights Over Your Data​

Under the PDPO, you have the right to: request access to your stored data, correct inaccurate information, request data deletion (where legally permitted), and withdraw consent for non-essential uses (e.g., marketing emails). To exercise these rights, contact our data protection team at [email protected].​

  1. Data Retention Period​

We retain your personal data only as long as necessary: order-related data is kept for 7 years (for tax and legal compliance), while account data is deleted 2 years after your last activity. Non-identifiable data may be retained indefinitely for analytics.​

  1. International Data Transfers​

If you are an international customer, your data may be transferred to our Hong Kong servers or trusted third parties abroad. We ensure these transfers comply with the PDPO, using standard data protection clauses to maintain data security.​

  1. Marketing Communications​

We send promotional emails only if you opt in (e.g., during account creation). You can unsubscribe at any time via the “unsubscribe” link in emails, or by updating your account settings.​

  1. Children’s Data Protection​

Our services are not intended for users under 16. We do not knowingly collect data from children; if we discover such data, we will delete it immediately. Parents/guardians may contact us to request data removal.​

  1. Changes to This Policy​

We may update this policy periodically to reflect legal changes or operational updates. Changes will be posted on our website with a revised effective date. We recommend reviewing this policy regularly.​

  1. How to Contact Us​

For questions, complaints, or data-related requests, contact our Hong Kong-based data protection team:​

Email: [email protected]

Phone: +852 5615 4964​

Address: RM1105, 11/F, BLK C, PHASE 1 KWAI SHING IND BLDG, 36-40 TAI LIN PAI RD KWAI CHUNG, HONG KONG