Terms Of Service

By accessing or using PACT SUPPLY LIMITED’s website (an Hong Kong-based fashion e-retailer) and placing orders, you agree to comply with and be bound by the following Terms of Service. These terms govern our relationship with customers and outline key policies for all transactions.​

  1. Eligibility to Use Services​

Our services are available to individuals aged 18 or older, or minors with parental/guardian consent. You must provide accurate, truthful information when creating an account or placing orders; we reserve the right to terminate accounts with false information.​

  1. Account Responsibilities​

You are responsible for maintaining the security of your account (e.g., password) and all activities conducted under it. Notify us immediately via customer service if you suspect unauthorized access to your account.​

  1. Order Placement & Confirmation​

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject orders (e.g., if items are out of stock, pricing errors occur, or fraudulent activity is suspected). A binding contract is formed only when we send an order confirmation email.​

  1. Pricing & Payment Terms​

All prices are displayed in Hong Kong Dollars (HKD) and include Hong Kong’s goods and services tax (GST) where applicable. Payment must be completed at checkout via our supported methods (Visa, Mastercard, FPS, etc.). We may cancel orders if payment is declined or fraudulent.​

  1. Product Availability​

Products are subject to stock availability. We strive to update stock levels in real time, but errors may occur. If an item is unavailable after order confirmation, we will notify you promptly and offer a full refund or alternative product.​

  1. Intellectual Property Rights​

All content on our website (logos, product images, text, designs) is owned by PACT SUPPLY LIMITED or licensed to us. You may not reproduce, distribute, or modify this content without our written permission.

  1. Order Modifications & Cancellations​

You may request to modify or cancel an order within 24 hours of placement, provided it has not been processed. Once processed (i.e., order status marked “shipped”), modifications or cancellations are no longer allowed; refer to our Return Policy for returns.​

  1. Product Descriptions & Accuracy​

We make reasonable efforts to ensure product descriptions, images, and sizing information are accurate. However, minor discrepancies (e.g., color variations due to screen settings) may occur. Such discrepancies do not qualify as product defects.​

  1. Payment Security​

We use encrypted payment gateways to protect your payment information. We do not store full credit card details; all payment data is handled by our trusted third-party processors (e.g., PayPal) in compliance with Hong Kong data security standards.​

  1. User Conduct​

You agree not to use our website for illegal activities, spam, or to upload harmful content (e.g., malware). We may suspend or ban users who violate this rule, without prior notice.​

  1. Shipping & Delivery Obligations​

We are responsible for dispatching orders as per our Shipping Policy, but we are not liable for delays caused by third-party couriers, customs issues (international orders), or force majeure (e.g., typhoons, natural disasters).​

  1. Returns & Refunds Compliance​

All returns and refunds are processed in accordance with our separate Return Policy. To be eligible, items must meet the policy’s criteria (e.g., original condition, within timeframe). We reserve the right to deny requests that do not comply.​

  1. Limitation of Liability​

PACT SUPPLY LIMITED shall not be liable for indirect, incidental, or consequential damages (e.g., loss of use, inconvenience) arising from order issues, except in cases of gross negligence or intentional misconduct (as per Hong Kong law).​

  1. Privacy Policy Adherence​

We collect, use, and store your personal data in compliance with our Privacy Policy and Hong Kong’s Personal Data (Privacy) Ordinance (PDPO). By using our services, you consent to such data practices.

  1. Website Availability​

We aim to keep our website accessible 24/7, but we may schedule downtime for maintenance or updates. We are not liable for disruptions to service or loss of data during such periods.​

  1. Changes to Terms of Service​

We may update these terms periodically to reflect legal changes or business needs. Updated terms will be posted on our website with a revised effective date. Your continued use of our services after updates constitutes acceptance of the new terms.​

  1. Governing Law & Disputes​

These terms are governed by the laws of Hong Kong Special Administrative Region. Any disputes arising from these terms shall first be resolved via negotiation; if unresolved, they may be submitted to the courts of Hong Kong for settlement.​

  1. Contact for Clarifications​

For questions about these Terms of Service, contact our Hong Kong-based customer service team via email ([email protected]) or phone (+852 5615 4964), Monday-Saturday (9:00 AM-6:00 PM HKT).